Privacy Policy

1. What personal data we collect

When you request a quote, we may collect information you provide in the form, such as:

• contact details (e.g., name, email address, phone number);
• traveler details you provide (e.g., names and other information required to arrange the service);
• trip or service details you provide to calculate/prepare a quote;
• communication details if you contact us about your request.

2. How we use personal data

We use personal data to:

• process and respond to your quote request and prepare proposals;
• arrange and manage the requested service, where applicable;
• communicate with you about your request;
• comply with legal obligations and resolve disputes; and
• protect our rights and the security of the site and users.

3. Lawful basis for processing (Ukraine)

We process personal data in accordance with the Law of Ukraine «On the Protection of Personal Data» dated 01.06.2010 № 2297-VI. Where required, we provide notices and ensure that processing has an appropriate lawful basis.

4. Seller/provider identification and travel/commercial communications

If you order or otherwise use services presented on this website (including travel-related services) or if we distribute commercial electronic messages, we ensure stable and direct access to mandatory seller/provider identification details, as required by Закон України «Про електронну комерцію» № 675-VIII стаття 7.

For identification details, see the “Contacts” section below.

5. Consumer information (distance services)

If your request leads to providing consumer services at a distance, the information required for consumers is made available as part of the contracting/offer process in line with Закон України «Про захист прав споживачів» від 10.06.2023 № 3153-IX.

6. Language

As a general rule, information about services should be provided in Ukrainian where applicable. For language-related compliance, we refer to Закон України «Про забезпечення функціонування української мови як державної» № 2704-VIII. Where we provide information in other languages on this site, it does not replace mandatory consumer/legal information provided in Ukrainian where required.

7. Sharing of personal data

We may share personal data with:

• service providers/processors who help us operate the website and fulfill requests (only to the extent needed for their tasks);
• our professional advisors (lawyers/accountants) where necessary; and
• law enforcement or competent authorities, if disclosure is required by law.

We do not sell your personal data.

8. Data retention

We retain personal data only for as long as necessary for the purposes described in this Policy and to comply with applicable legal requirements. Retention periods may vary depending on the nature of your request, contract handling, and legal deadlines.

9. Security

We take reasonable technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

10. Your rights (Ukraine)

Under Ukrainian data protection rules (including Закон України «Про захист персональних даних» від 01.06.2010 № 2297-VI), you may have rights related to access to your personal data, correction, and other lawful requests, as applicable. If you believe your personal data is inaccurate or processing is unlawful, you can contact us using the details below.

11. Contacts

To exercise your rights or ask questions about personal data processing, contact us:

If you submit a quote request form, your submission may include traveler details. Please ensure that the information you provide is accurate and that you have the right to share it for the purposes of arranging the requested service.